We don't like surprises when it comes to finances! Probably neither do you! So please note our billing rules.
Payments and renewal
You'll see your credit card charged for the first time when you decide to pay for one of our plans that suits you.
Unless the Order Form states otherwise, all subscriptions are subject to automatic renewal (without the need to go through the Services-interface "check-out" or execute a renewal Order Form) for subsequent periods equal to one (1) month or one (1) year or a period equal to the preceding term, whichever was chosen; and the per-unit pricing during any automatic renewal term will remain the same as it was during the preceding term.
All monthly and yearly subscriptions renew automatically on their due renewal date according to the date of purchase until officially canceled in writing.
It is your responsibility to ensure that your payment information is up to date and that all invoices are paid on time. You agree to pay for the Services in advance of the period during which these Services are provided. Subject to the applicable laws, rules and regulations, the payments received will be first applied to the oldest outstanding invoice in your billing account.
If you sign up for Prowly and find that it's not a perfect fit, please send us a cancellation request via prescribed cancellation form available on our Website in your User account.
In order to process your request, we may ask you to provide the following information: a brief comment explaining why would you like to cancel your subscription, your billing information, email address, login name, and other identity verification and/or authentication information.
You may cancel your subscription at any time. Cancellation will take effect at the end of the pre-paid Subscription Term or, for unpaid Service at the end of a Trial Period, in each case provided that the request was made in accordance with these cancellation instructions.
Strong customer authentication for Prowly.com purchases
To comply with the European Union’s Payment Services Directive 2 (PSD2), Prowly.com will support strong customer authentication (SCA).
Strong customer authentication requires the use of two-factor authentication to complete a transaction. If you're subscribing to one of Prowly.com's paid plans, you may be required to verify your purchase with your bank before it's processed.
Please keep in mind that individual banks will decide how this additional layer of security is enforced.
If you have any trouble making a purchase from Prowly.com, you may need to try to proceed with the payment again or use a different payment card. If you continue to have a problem, reach out to your bank or us for additional help.
All our customers may upgrade their Prowly.com subscription plans at any time. In such case, the customer can execute this by him/herself in the app, or if you aren't able to do it by yourself, please write an email to firstname.lastname@example.org, and we will try to help you. At the time of your upgrade, your prior account plan charges will be prorated based on the number of days under the prior account plan. Your payment method will then be charged at your new billing rate for the new subscription term thereafter.
Downgrade your plan
All our customers can downgrade their subscription plan for the SaaS services at any time by writing an email to email@example.com
All changes will be visible starting the subsequent billing cycle.
All payment obligations are non-cancellable and all Fees paid are non-refundable. All capitalized terms not defined herein shall have the meaning ascribed to them in the Prowly Terms of Services.