Susanne Sclafane

Two recent reports—one reviewing property and business interruption risks and the other, liability—highlight a growing divide between escalating risk and

In spite of the fact that almost half of homeowners insurance customers faced higher premiums in 2025, the average customer satisfaction score tallied by J.D. Power barely budged from the average in the 2024 study. According to the J.D. Power 2025 U.S. Home Insurance Study, the average customer satisfaction score for home insurance (on a … Continued

A softer reinsurance market will prevail during the Jan. 1 reinsurance renewals. The only question is how much more softening will happen and how fast, leaders of Guy Carpenter said during a recent media briefing. Laurent Rousseau, Guy Carpenter’s chief executive officer of EMEA and Global Capital Solutions, kicked off the briefing, held ahead of … Continued

According to the latest J.D. Power survey of small business insurance customers, overall satisfaction levels are about even with last year, but a lower percentage say they will definitely stay with their current insurers. According to the J.D. Power 2025 U.S. Small Commercial Insurance Study, released this week, just 55 percent of customers said they … Continued

"Are you being serious?" Christopher Swift, chair and chief executive officer of The Hartford, was taken aback by a question from an analyst during the

Two experts on autonomous vehicle safety recently dove into legal arguments and engineering factors that shaped last week's landmark jury decision against

Cultural fit, strategic alignment and systems compatibility are among the ingredients of successful carrier-InsurTech partnerships, according to a group

It's hard to imagine an executive describing his company and its peers in the industry as "cigar butt companies where the butt had been dropped in toxic

A recent analysis by S&P Global Market Intelligence reveals that the pace of growth in the U.S. excess and surplus lines market slowed to 13.4 percent in 2024, down from 14.5 percent a year earlier. While growth stayed up in double digits in both years, the jumps paled in comparison to a 32.3 percent rate … Continued

“It’s Now a Buyer’s Market for Auto Insurance, J.D. Power Finds.” That headline on top of an announcement about the release of the J.D. Power 2025 U.S. Auto Insurance Study this week summed up a key takeaway of the customer insights J.D. Power gathered from over 48,000 auto insurance customers surveyed across 11 geographic regions … Continued