When an injured traveler has to back out of a $1,450 volunteer gig aboard a historic ship, the company says it’s just the middleman and the terms and conditions on its website don’t apply.
En un país obsesionado con la imagen corporal, bandas delictivas roban medicamentos para perder peso que muchos brasileños codician pero que la mayoría no puede permitirse.
A family’s belongings disappeared when a thief used a key left under their Airbnb’s doormat. The French police confirmed the story, but Airbnb’s insurance adjuster took the side of the host.
Two guitars belonging to a gospel band were lost on a flight from London to Paris. One arrived late, the other ended up ruined, but the airline won’t pay for the group’s tour rentals or the ruined instrument.
After being grounded for 12 hours in Berlin, a mother and daughter were owed both compensation and a rebooked flight. All they got were nonsensical responses from customer service.
You don’t always need professional help to make things right after a travel snafu. Here are four ways readers got refunds and resolutions on their own.
The policy of La Compagnie, which was not posted online, required a doctor’s note for anyone more than 28 weeks pregnant. A last-minute midwife’s letter would not do.
Sure, there were footprints and some dirt, but days after a family from Ireland returned a car to Kennedy Airport, they were hit with the maximum cleaning fee.
A family reserved an eight-night Vrbo in the U.S. Virgin Islands, but the owner canceled the day before the trip. Finding a comparable place was stressful and cost over $4,000 more; Vrbo wouldn’t make up the full difference.