Seth Kugel

Workers at a U.S. airport incorrectly told a Ugandan she needed a transit visa to fly through Dublin, refusing to believe even the Irish government’s own website.

Help! United Canceled My Flight, Then Sold Me a Seat on It.

When a flight from Madrid to New York had engine trouble over the Atlantic, 282 passengers ended up at a tiny, remote airport wondering what happens next.

A thief swiped a traveler’s wallet at the Barcelona airport and later used her card to take out more than $1,100 in cash. Why was her fraud claim denied?

A traveler who used his American Express card’s collision damage waiver got stuck paying nearly $1,300 because of a missing document. Whose fault was it?

Her work in Brazil challenged the prevailing theory of when humans first arrived in the Americas and led to the development of a forgotten corner of the country.

Workers said the transport chair was sent to baggage claim. An AirTag later showed it miles away. Who’s at fault when checked items vanish from the carousel?

After our columnist inquired about a surprise bill for a whale-watching outing, Holland America changed the way it handles passengers wait-listed for excursions.

Badly hurt, a 68-year-old solo traveler expected her insurer to coordinate her care, provide much-needed translation services and then return her home to Florida. Was she expecting too much?

When the low-cost airline asked for 20 volunteers to take a later flight, one of them never received the promised voucher. Was a handwritten list to blame?