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Seth Kugel

Seth Kugel

Tripped Up Columnist at The New York Times

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Location
United States
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    Covering topics
    • Travel

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    Recent Articles

    nytimes.com

    Help! I Couldn’t Take My Tall-Ship Voyage, and I Want My Money Back.

    When an injured traveler has to back out of a $1,450 volunteer gig aboard a historic ship, the company says it’s just the middleman and the terms and conditions on its website don’t apply.
    nytimes.com

    Ladrones de Ozempic: la nueva ola delictiva en Brasil

    En un país obsesionado con la imagen corporal, bandas delictivas roban medicamentos para perder peso que muchos brasileños codician pero que la mayoría no puede permitirse.
    nytimes.com

    Help! Our Paris Rental Apartment Was Robbed and Airbnb Won’t Compen...

    A family’s belongings disappeared when a thief used a key left under their Airbnb’s doormat. The French police confirmed the story, but Airbnb’s insurance adjuster took the side of the host.
    nytimes.com

    Help! British Airways Destroyed Our Guitar and Won’t Pay Up.

    Two guitars belonging to a gospel band were lost on a flight from London to Paris. One arrived late, the other ended up ruined, but the airline won’t pay for the group’s tour rentals or the ruined instrument.
    nytimes.com

    Help! Ryanair Won’t Send Money to a U.S. Bank Account. We Want What...

    After being grounded for 12 hours in Berlin, a mother and daughter were owed both compensation and a rebooked flight. All they got were nonsensical responses from customer service.
    nytimes.com

    Exploring the Brazil Where Schnapps and Grappa Flow

    A road trip through Brazil’s Rio Grande do Sul state leads to German and Italian cuisine, dialects and a surprising number of music festivals.
    nytimes.com

    Help Yourself! How Readers Fought the Travel Industry and Won.

    You don’t always need professional help to make things right after a travel snafu. Here are four ways readers got refunds and resolutions on their own.
    nytimes.com

    Help! I Was Denied Boarding While Pregnant.

    The policy of La Compagnie, which was not posted online, required a doctor’s note for anyone more than 28 weeks pregnant. A last-minute midwife’s letter would not do.
    nytimes.com

    Help! Budget Charged Us $450 to Clean Our Rental Car. Can They Do T...

    Sure, there were footprints and some dirt, but days after a family from Ireland returned a car to Kennedy Airport, they were hit with the maximum cleaning fee.
    nytimes.com

    Help! My Flight to Tokyo Was Canceled, and All I Got Was a Lousy Mi...

    What were Japan Airlines’ obligations when a first-class passenger asked to be rebooked onto a competitor’s flight?
    nytimes.com

    Help! My $1,988 Spring Break Rental Was Canceled at the Last Minute.

    A family reserved an eight-night Vrbo in the U.S. Virgin Islands, but the owner canceled the day before the trip. Finding a comparable place was stressful and cost over $4,000 more; Vrbo wouldn’t make up the full difference.