Paula Rooney

The data consultancy transformed a skunkworks experiment into a ‘support engineer’ AI assistant that helps automate time-consuming data migration tasks — with higher-level agentic AI ambitions on the horizon.

The Metropolitan Washington Airports Authority’s real-time intelligence platform — based on homegrown AI models — is cutting down wait times from the garage to the gate at Dulles and Reagan airports.

The materials science giant — and world’s largest Google Gemini installed base — has achieved broad benefits from an AI strategy that emphasizes enterprise-wide training and ‘humans in the loop.’ Now CIO Nick Colisto is looking to scale up.

Big Blue’s ERP journey has brought efficiencies and easier management, along with practical insights into the challenges its customers face in moving to SAP on the cloud.

The generative AI assistant for the enterprise, in conjunction with a range of AWS services, offers enterprises a range of task automation and customization possibilities, as evidenced by customers Zoom, HS Brands, and others.

El fabricante de equipos contra incendios, climatización y seguridad Johnson Controls está inmerso en el desarrollo de capacidades y conocimientos internos en TI después de una época en la que, según reconoce su vicepresidente y director de información y del ámbito digital (CDIO, en sus siglas en inglés) Vijay Sankaran, la compañía ha dependido en exceso de socios tecnológicos externos.

The fire, HVAC, and security equipment manufacturer is building in-house IT capacity and know-how after years of overly relying on technology partners, CDIO Vijay Sankaran says.

Better equipped to deliver business-specific AI apps, small language models (SLMs) could soon outpace LLM use in the enterprise, thanks to their agile, cost-efficient, task-targeted nature.

El gigante bancario estadounidense inició su estrategia de IA hace siete años con un pequeño modelo interno que sigue siendo un motor para mejorar la experiencia de cliente de la entidad, que actualmente tiene planes de invertir en esta tecnología unos 4.000 millones de dólares.

The banking giant broke ground on its AI strategy seven years ago with a small in-house model that remains an engine for customer experience — and a prelude to the bank’s $4 billion AI plans today.