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Nancy Luna

Nancy Luna

Restaurants Correspondent at Business Insider

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Email address
n*****@*******.comGet email address
Influence score
64
Location
United States
Languages
  • English
Covering topics
  • Food

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Recent Articles

businessinsider.com

A restaurant run by robots comes to New York CloudKitchens - Business Insider

If you’re in New York City and ordering a healthy meal for delivery, there’s a chance a robot might help make your meal.Wellness food brand Better Days is officially debuting today inside Travis Kalanick’s CloudKitchens commissary kitchens. The virtual brand can only be found on delivery apps like DoorDash and Uber Eats. Better Days joins restaurants like White Castle, Chipotle, and Sweetgreen in testing robots that perform mundane kitchen tasks such as assembling rice bowls, peeling avocados, a…
about 1 year ago
businessinsider.com

Burger King Franchisees Continue to Shut Down Locations. - Business...

More Burger King restaurants are closing, according to various news outlets. The latest restaurant closures will be in Florida, New York, and Nebraska. Franchisees announced 26 store closures in Michigan in March and 27 closures across seven states, including in Nabraska, Utah, and Minnesota in April.The recently closed locations in Nebraska have been open for at least 40 years and were run by the same franchisee who closed 27 stores in the spring, according to the Lincoln Journal Star.In Long…
about 1 year ago
businessinsider.com

The Best Mobile Apps of the Nation's Top 10 Restaurant Chains - Bus...

One of the most significant innovations to hit the restaurants in the nearly two decades I’ve been covering the industry was the introduction of the mobile app. The movement was led by digital pioneers such as Starbucks, Chipotle, Taco Bell, and Panera Bread.Today, ordering food through an app is ubiquitous. It’s the most convenient way to interact with a brand. We can order food, earn rewards, and find unique online-only offers.But some fast food apps feel like they’re living in the dark ages.…
about 1 year ago
businessinsider.com

Tips for avoiding deactivation or firing from Uber, DoorDash, and L...

Food delivery and rideshare drivers say they are getting booted off apps like Uber and DoorDash in droves. Many say they are falsely accused of unsafe driving or excessively late deliveries.As drivers struggle to defend themselves, they’re turning to Sergio Avedian, a Los Angeles-based industry advocate for gig workers.Avedian, a multi-app gig driver who shares his best practices on The Rideshare Guy, said he receives about 1,000 emails each week from gig workers seeking his advice. He helps dri…
about 1 year ago
businessinsider.com

McDonald's loses lower-income customers amid inflation pressure - B...

McDonald’s said Monday that customers continue to count on the chain for affordable meals, even as it raises menu prices. But lately, the demographic of those customers is shifting.The chain, which saw US traffic dip in the third quarter, said it is losing sales from “more discriminating” consumers who feel pressure from inflation and rising interest rates. For McDonald’s, that has led to a downturn in visits from lower-income consumers earning about $45,000 a year or less, CEO Chris J. Kempczin…
about 1 year ago
businessinsider.com

How Cava is winning over Chipotle fans - Business Insider

I remember the days when walking into a Chipotle at lunchtime meant facing long lines that extended to the back of the restaurant. Tackling the crazy crowds was worth it because the fresh-Mex chain was an exciting concept in its heyday.It offered giant foil-wrapped burritos, created your way in a walk-along setup like Subway. Foodies looking for healthier options were attracted to Chipotle’s nontraditional burrito ingredients, such as brown rice, non-fried black or brown beans, and grilled veget…
about 1 year ago
businessinsider.com

Starbucks sues employee union over logo use in pro-Palestinian soci...

Starbucks and the labor group representing more than 360 of its unionized stores in the US are suing each other over use of the company’s name and logos. The legal battle erupted when, according to Starbucks, the union and a local affiliate representing employees posted or reposted social media messages on X, formerly Twitter, that called for solidarity with Palestine. In a trademark-infringement lawsuit filed Wednesday, Starbucks accused Starbucks Workers United, and an affiliate, Iowa City St…
about 1 year ago
businessinsider.com

Chick-fil-A to pay $4.4M in cash, gift cards to settle delivery-pri...

Chick-fil-A reportedly has agreed to shell out $4.4 million to customers who accused the chain of promising low-delivery fees, while “secretly” inflating menu prices as much as 30% during the pandemic.The legal-news site TopClassActions first reported the settlement, which comes less than a month after a group of six plaintiffs filed a lawsuit seeking class-action status in a Georgia federal court. According to the news outlet, the fried chicken chain did not admit guilt in the settlement.In the…
about 1 year ago
businessinsider.com

McDonald's Franchisees in Middle East Divided Over Israel-Hamas War...

McDonald’s, the world’s biggest burger chain, is caught up in the Israel-Hamas war. The conflict has divided McDonald’s franchisees in the Middle East, who have taken to social media to show their support for Israeli troops or Palestinians in Gaza.On Thursday, McDonald’s Israel announced plans to give away thousands of free meals to the Israel Defence Forces. Two days later, McDonald’s Oman, also known as Al Daud Restaurants LLC, said it had donated ”$100,000 towards the relief efforts for the p…
about 1 year ago
businessinsider.com

TikTokers share secrets to hacking Starbucks app for discounted dri...

Savvy TikTokers looking to save more than pennies on their favorite Starbucks drink are showing coffee lovers how to hack the chain’s app to save money on premium drinks such as a pumpkin spiced latte.One TikToker said she knocked off about 50% on a venti iced coffee with her mobile app hack.“It feels illegal that I just bought this coffee for $3,” said a TikToker with the handle @sophiacelentano48.the best coffee ordering hack #foryou #fyp #cheapstarbucksdrink #affordablestarbucksorder #starbuc…
about 1 year ago
businessinsider.com

Taco Bell tests chicken nuggets to take on McDonald's - Business In...

There’s nothing Mexican about chicken nuggets, but that doesn’t bother Taco Bell.Starting October 12, the chain is testing Crispy Chicken Nuggets in select stores as the chain plans to disrupt a category where it sees weakness.“This is like truly a very premium nugget. It’s not a chicken nugget patty you might get at some fast-food restaurants. This is very much more elevated,” Mira Leon, a member of Taco Bell’s product development team, said during a recent media event at the fast-food chain’s…
about 1 year ago
businessinsider.com

Fast-food managers are making six-figure salaries. How to get there...

By some estimates, the restaurant industry has the most job vacancies to fill in the US. Since the pandemic, fast-food workers have fled the sector, leaving restaurant chains struggling to find help.That’s led to increased wages for cashiers and cooks, some of whom are being replaced by automated voice ordering systems.But how have fast-food general managers, whose duties range from dealing with fussy customers to inventory management, fared over the years?According to the Bureau of Labor Statis…
about 1 year ago
businessinsider.com

Sweetgreen vs. Cava battle of the bowls: Review, photos - Business ...

Newly minted Wall Street darling Cava is a fast-casual chain that sells grain bowls and pitas in an assembly-style format. Rival Sweetgreen, whose shares have plummeted since the company went public in 2021, sells premium salads and warm bowls. Cava, which recorded a profit in its latest quarter, is billed as a Mediterranean version of Chipotle. While unprofitable, Sweetgreen is considered a digital innovator favored by a diminishing corporate lunch crowd. The Los Angeles-based chain opened its…
about 1 year ago
businessinsider.com

Jersey Mike's vs. Subway deli sandwiches: review and photos - Busin...

When I told my friends over lunch that I was planning a taste test of Subway versus Jersey Mike’s, they laughed while munching on their favorite Jersey Mike’s order. “There’s no comparison,” one friend said. “I would resort to a grocery-store sub before eating Subway.“Ouch.But I wanted to give Subway a chance.In July, a month before Subway was purchased by a private-equity firm, the chain rolled out four meat-heavy deli sandwiches to showcase the adoption of automated meat slicers in stores. Jer…
over 1 year ago
businessinsider.com

Restaurant revolution: How AI is reshaping the dining experience - ...

Restaurants typically play catchup when it comes to adopting technologies. But the pandemic forced chains to quickly embrace innovations that save labor costs and improve customer ordering experiences.Today, restaurants are dramatically changing how they serve customers by deploying artificial-intelligence-powered systems. AI voice bots take orders in White Castle, McDonald’s, and Checkers & Rally’s drive-thru lanes. Burrito and pizza orders can be made by talking to conversational bots deployed…
over 1 year ago
businessinsider.com

I paid up to 38% more for Chipotle, Chick-fil-A, and McDonald's usi...

It’s no secret that restaurants have raised menu prices to offset food inflation and escalating employee wages over the past two years.Chipotle has raised prices five times since June 2021, but has not increased prices in 2023. Dollar items on McDonald’s $1 $2 $3 Dollar Menu are vanishing.While consumers are paying more for fast-food burgers and burritos at their favorite chains, what they might not realize is that they are paying even more for the same foods bought on delivery apps, as Insider…
over 1 year ago
businessinsider.com

Chick-fil-A tests food-serving robots in Texas - Business Insider

Restaurant executive T.J. Schier made a pit stop at a Chick-fil-A in Bryan, Texas, and was taken aback Wednesday morning when he saw a robot named Wall-E zipping around the dining room delivering food to breakfast customers.Wall-E delivered his egg white grilled sandwich with a side of Buffalo sauce and diet soda. Schier, the chief operating officer at BigShots Golf, posted video of Wall-E on his LinkedIn page. He told Insider he was “initially surprised” to see Chick-fil-A deploying a robot in…
over 1 year ago
businessinsider.com

The Vanishing $1 Deals on McDonald's Value Menu - Business Insider

When McDonald’s introduced its new $1 $2 $3 Dollar Menu in early 2018, it offered four items for $1, including a sausage burrito, the McChicken, a cheeseburger, and any size soft drink.Today, dollar items are vanishing.There’s nothing close to a buck on the value menu, according to menus observed by Insider across the US. And in a TikTok video seen by nearly 150,000 people, McDonald’s was called out for not having a single item that costs $1.While sitting in line for a McDonald’s drive-thru, Ann…
over 1 year ago
businessinsider.com

The secret behind the Animal Style Burger from In-N-Out - Business ...

The Animal Style burger at In-N-Out is one of the chain’s most legendary secret menu items. The beef patty is grilled with mustard then served with pickles, lettuce, grilled onions, and extra spread on a toasted bun. But its origin story has been left to urban myth.For years, fans have wondered how the burger got its name. Is it called Animal Style because you feel like a carnivorous animal while taking a big juicy bite? Is it because the burger is so messy with the extra spread?In her new book,…
over 1 year ago
businessinsider.com

Starbucks cold drinks are hotter than ever - Business Insider

Starbucks grew into a multibillion-dollar coffee business selling hot java. But today, cold drinks are hotter than ever at that coffeehouse chain.Cold drinks accounted for 75% of beverage sales in the company’s third quarter.“We’re particularly encouraged to see cold espresso beverages were up 13% year over year,” CEO Laxman Narasimhan said during the chain’s third-quarter earnings call on Tuesday.Cold foam, in fact, is the fastest-growing add-on at Starbucks, he said. Add-ons, also known as mod…
over 1 year ago
businessinsider.com

A review of Cava as the Mediterranean food chain prepares to go pub...

Cava’s 263 locations serve up Mediterranean food with a Chiptole-style fast-casual twist.
over 1 year ago