Michaela Goss

With AI, content marketing strategies can change, for better or worse. Find out how marketers use AI in their workflows and the challenges they face.

Wi-Fi 6 and Wi-Fi 5 are similar in some aspects, but several differences exist between the two. Delve into the key differences between Wi-Fi 6 vs. Wi-Fi 5.

Everyone is talking about AI, but which organizations are adopting it? BPOs are a great example, especially AI for internal CX strategies and contact centers.

Sales enablement and sales operations strategies have a shared goal -- to make the sales team successful and bring in more customers -- yet have different methods of reaching it.

Small cells provide fast connectivity speeds for 5G networks and capable devices, but 5G won’t stop there. Macrocells and femtocells are also key to connect 5G networks.

5G isn’t a single flavor of cellular technology; it’s three flavors, and each one can enable advanced capabilities, such as ultrareliable low latency and IoT connectivity.

Some of the major differences between Wi-Fi 6 and 5G include frequency, authentication, licensing and use cases. But the two technologies can also work well together.

Despite potential overlaps in software skills, the roles of network engineers and software engineers vary in terms of skill sets, salaries, certifications and more.

The future of contact centers is heading towards AI -- generative AI, in particular. Explore the role AI will play for contact center agents and customers.

What does the future of customer experience hold? Just ask Gen Z -- or even ChatGPT. Discover three trends about future consumers from IDC Directions.