Michael Baker

Oversee's AgentAI improves agent response times, handling tasks like flight status inquiries directly, reducing workload and freeing human agents for complex issues. It plans to expand into group bookings and voice response systems, aiming to create a versatile AI platform for travel management companies (TMCs).

For BCD, Changing Landscape Underscores Unique Aerospace, Defense Needs

FCM Travel's FCM Consulting has named former Tripbam executive Jason Kramer as its air category lead, the division announced.  

ATG Travel Worldwide has named Patsy Khoo as sales and business management director for the Asia-Pacific region, the travel management company announced.  

Former Coupa executive Mark Riggs has joined Emburse as the company's chief customer officer, the company announced.  

Former AmTrav sales executive Ted Perlstein has returned to the travel management company to lead its relationship management team, AmTrav announced.  

Amex GBT aims to rebrand from a "legacy" travel management company to a "software and service company," focusing on technology and sustainability efforts, while maintaining a strong human element in customer service.

Small and midsize companies see widening options to add travel controls while stopping short of a classic travel program.

Solutions Travel has hired Brett Leslie as SVP of strategy and growth and Michelle Kramer as VP of client services and operations.

Hospitality payment technology provider Onyx CenterSource has named former Amadeus executive Scott Gutz as its new president and CEO when longtime CEO Mark Dubrow retires next month.

Managed travel visionary and Madrona Ventures Group managing director Steve Singh talks with 5Qs guest host and BTN executive editor Michael B. Baker about his current investments with Spotnana, Troop, Center and Direct Travel

Australia is joining the U.S. Global Entry program next year, enabling Australian citizens to access expedited immigration and customs clearance when arriving in the United States.

Swedish bank SEB Kort has completed its acquisition of AirPlus and has named Mads Krumhardt Enggren, the bank's managing director, as its new CEO.  

Longtime Lufthansa Group executive Jens Fehlinger will become the CEO of Swiss International Air Lines on Oct. 1, the company announced.  

David Holyoke, who for the past several years has led the corporate travel side of Airbnb, soon will join booking and expense platform Serko as head of unmanaged travel, the company announced.

U.S. Bank head of middle market commercial card product Dan Skaggs is adding the title of head of product for TravelBank to his plate.

Expense management provider Center has appointed former SAP Concur executive Amy Padgett as SVP of travel ecosystem.

Industry still requires investment to bridge NDC-driven service and technology gaps, but progress poised for payoff.

O’Malley to stay on as an advisor for a transition period; Anita Salvatore will take the CEO role in North America.

New Emburse CEO Marne Martin talks with BTN's Michael B. Baker about the durability of expense management services and strategies in taking on the 'Goliath' Concur.