Michael Atkin

First Nations artist Jacinta Numina-Waugh speaks out after she was allegedly subject to unconscionable sales conduct by Optus that has landed the telco in court. 

Insurance giant Suncorp has been ordered to ditch a whopping 60 per cent hike of a home insurance premium following a complaint from a disgruntled customer. Consumer advocates say more people need to do the same.

Consumer groups are calling on the government to abandon parts of new draft scam laws, saying they are unworkable and put the onus of proof on victims seeking compensation. 

Consumers and industry stakeholders are calling for better regulation of phone companies after family members of deceased customers are repeatedly contacted – in some cases for years after a person's death.

Scammers are destroying people's lives — a crackdown on who will cough up when things go wrong has stakeholders divided, writes Michael Atkin. 

Despite consulting with bank staff before transferring his life savings, Ilya Fomin lost $280,000 to scammers. His bank hasn't accepted any responsibility — new scam laws may change that. 

With his bag checked in and passport in hand, Michael Pascale boarded an international flight in May 2020, oblivious to the real journey he was embarking on.

ASIC has launched an investigation into cold callers offering superannuation reviews. Those impacted say they felt pressured to switch superannuation providers. 

Building a retirement nest egg takes decades of careful saving. But wherever there’s money, there are scammers. They’re targeting superannuation accounts and with little more than a fake signature and a copy of your passport, they can clean out your life’s savings.  Today, one man’s battle to get his money back. Featured:  Michael Atkin, national consumer affairs reporter

Lee fought the financial ombudsman all the way to the federal court when scammers stole his super. Despite winning he only got some money back and after legal fees he’s worse off.