businessinsider.in
If you’ve ever been frustrated that a customer service rep can’t help, you may be a victim of an accountability sink.Economist Dan Davies uses the term to describe how companies avoid responsibility by deferring decisions to algorithms.It’s one of every traveler’s worst nightmares: You arrive at the boarding gate to be told your flight is overbooked and you’ve been bumped.You complain at the counter — you have an important business meeting or you don’t want to miss your friend’s wedding. Can’t t…
over 1 year ago