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Jane Gray

Jane Gray

Deputy Editor at Utility Week

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Email address
j*****@*******.comGet email address
Influence score
26
Phone
(XXX) XXX-XXXX Get mobile number
Location
United Kingdom
Languages
  • English
Covering topics
  • Energy
  • Beverages
  • Electrical
  • Nuclear Energy
  • Computers & Technology
  • Natural Resources
  • Environment

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Recent Articles

utilityweek.co.uk

Rising challenges in customer service - Utility Week

Can utilities marry a drive for innovation in customer service with the need for ruthless efficiency in the way it is delivered? Customer operations and strategy leaders from across the sector shared their views with Utility Week.
over 4 years ago
utilityweek.co.uk

Into the unknown: AMP8 challenges, smart metering and Portsmouth’s ...

Water companies are heading into new territory in AMP8 as they prepare for a brave new world of water metering, consumer behaviour change and reputational rehabilitation. How are they beginning to do things differently today? Business leaders joined Utility Week for dinner to share some insights.
almost 2 years ago
utilityweek.co.uk

Time for more science in employee engagement - Utility Week

Improving employee engagement is a key goal for utilities who know service complexity is on the rise. But are they willing to commit the resources needed for meaningful engagement that leads to better customer outcomes?
almost 2 years ago
utilityweek.co.uk

Tackling net zero’s biggest challenge – residential heat

Decarbonisation’s thorniest challenge remains untamed. As the energy sector advances on the 2030 clean power target, great strides are being made to build and connect more renewable energy generation and energy storage facilities to ensure our future system has clean inputs and can be modulated to account for variability in…
about 1 year ago
utilityweek.co.uk

Transmission owners team up to unlock delivery efficiencies

GB Transmission operators have taken a significant new step to drive efficiencies in infrastructure delivery through adaption of common information management standards. At Utility Week Forum, National Grid Electricity Transmission, SP Transmission and SSEN Transmission, founded a new initiative called IM4Power in collaboration with supply chain partners from organisations including…
about 1 year ago