Ian McKenna

Artificial intelligence (AI) has significantly changed how many advisers are thinking about technology and its future in their businesses. That said, so far, beyond automating communication functions, most current adviser AI services in the UK lack a transformational case.

Cyber security is an issue that is rarely out of the headlines. Studies show 60% or more small businesses close within six months of a data loss, so this is something to be constantly vigilant about.

Firms often bemoan the lack of necessary guidance to provide optimal services in terms of data, but legislation currently going through parliament could compel financial services companies to provide far more comprehensive information. This could have dramatic consequences.

Does it matter if you explore price first then quality, or quality then price? Data from two services shows this can make a very significant difference to the range of insurers selected.

Every time I meet Brian Edelman, chief executive of FCI Cyber, I am petrified by what he tells me. But I am also reassured by the knowledge he shares, as I can act on it. I want to share some of these lessons here.

My favourite session explored how merging technology and financial psychology can personalise advice and address financial anxiety and stress, thereby improving client satisfaction.

The intelliflo innovate 2024 conference (4 June) was the usual high-energy event, but it presented intelliflo founder Nick Eatock with the challenge of delivering a difficult message - the much-heralded Wealthlink service with SS&C Hubwise is not quite ready. Eatock began by presenting research restating the case

Readers’ comments on Money Marketing editor Tom Browne’s recent article, Advisers are better than technology is ‘a big lie’, says Ian McKenna, were mainly unfavourable.

While realising I am probably in the minority in this industry, I fear the Financial Conduct Authority is about to score a major own goal that will have dire consequences. Changing the advice guidance boundary will cause a huge dilution of consumer protection.

I think it’s time for a more candid reassessment of the impact of AI on financial advice, because much of the commentary hasn't been true.