Gill Upton

Travel complexity and user frustrations are forcing TMCs to refine online booking tools, whether in-house or from third party providers, says Gill Upton

Frictionless travel is nirvana for time-poor frequent travellers and no more so than when flying. Certain products and services come into their own to

Putting DE&I at the heart of a travel programme isn’t just the right thing to do, says Gill Upton, it’s essential for the success of your organisation Putting DE&I at the heart of a travel programme isn’t just the right thing to do, says Gill Upton, it’s essential for the success of your organisation

Most large companies are already reporting on their carbon footprint as part of their commitment to sustainability but a new law for large EU companies

On the inevitable bots versus humans race, generative AI is a persuasive new tool when it comes to improving the customer experience. Personalised travel

What they lack in size they make up for with their flexibility, quick decision-making, simple travel policies and processes, need for minimal account