Gill Charlton

With new itineraries and experiences complementing old favourites, now is the time to plan your next visit

After our reader’s flights were cancelled, he endured a battle with customer services to be rebooked on a flight that had available seats

Our reader thought they had booked a property via a reputable site, only to be informed by their bank they had been targeted by fraudsters

A couple were separated on a flight from London to Delhi despite being on the same Saga reservation

From cultural quirks to dining-room etiquette, our writer shares her experiences and offers tips for first-time travellers

An insider guide to England’s wild west, home to Grecian blue sea and world-class fish and chips

Money can now be transferred in a matter of seconds, yet travel refunds still often take time, as one reader has recently discovered

The day before we were due to return, we were thrown off the flight because it was using a smaller aircraft – no alternative was offered

Our reader declined to embark on a 14-hour flight seated apart from her husband – yet both BA and Wendy Wu have refused them a refund

A retired pilot and his wife were abandoned in Southampton after falling foul of US visa requirements – which had never been mentioned