Gill Charlton

After multiple issues putting through payment for accommodation, our reader booked elsewhere – but was left out of pocket

After 35 years of visiting the country, our veteran reveals how to explore its unique cultural riches, national parks and bustling cities

I submitted three complaint tickets which all received generic, irrelevant responses

The German airline told our reader that their delay in Frankfurt, en-route to Singapore, was not covered by EU regulations

An insider guide to England’s wild west, home to Grecian blue sea and world-class fish and chips

Cornwall is defined by its magnificent coastline, medieval harbours and oak-forested creeks

The county is filled with age-old granite pubs set high on clifftops and tucked away for a quiet pint

Discover where to eat across the county, from St Ives to Port Isaac and seafood to steak

After satisfying the owner’s demand for a five-star review, our reader learnt he was being blamed for breakages and dirt he found on arrival

Having been struck down by gastroenteritis on the final day of his holiday, our reader faced innumerable hurdles in recouping his outlay