Emily Stewart

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of people frustrated.

TGI Friday's went from a casual dining chain generating $2 billion in annual revenues to another victim of the 2024 restaurant bankruptcy wave.

HR professionals, managers, and frontline employees all agree that the quality of on-the-job training has declined.

Millennials, a generation defined by their youth, are no longer young. That's causing many of them to reevaluate their lives.

FSU hosts International Health Equity and STEM Research Summit in Panama to foster global collaborations

Baby boomers spent decades buying stuff. Now they have to have difficult conversations with their kids about what to keep and what to throw away.

E-commerce is great for a lot of things — snagging sales, stocking up on staples, buying stupid stuff we really do not need. But people’s voracious appetite for online shopping does appear to have its limits, specifically when it comes to luxury.The expectation has long been that e-commerce would revolutionize luxury, just as it has so much of retail. It killed many malls and bookstores; it made Walmart go digital; it transformed shipment and logistics operations across the globe. So why wouldn’…

The best stretch of my working life is a period I remember fondly as “Sundays with Jennifer,” six months or so in college when I was waiting tables alongside my favorite coworker, named — you guessed it — Jennifer. We spent our shifts chatting and screwing around, treating patrons as little more than an interruption in our weekly hang. We spent weeks planning a “cake party” for our other work friends. One day she brought in weed cookies and one of our coworkers got so high they couldn’t figure o…

American Express used to be your dad’s card. OK, your rich dad’s card. Or, fine, your rich friend’s rich dad’s card. But now, for a growing cohort of Gen Zers and millennials, it’s their card, too. Amex has cracked the code with the youngs, and it’s managed to do so without giving up its prestige image.American Express has long been viewed as the fancy credit-card company. Its products were historically seen as being for jet-setters and the wealthy, with wealthy usually translating to older. The…

America’s young men aren’t working. Well, a smaller share of them are working, anyway. As of April, about 86% of prime-age men — meaning those between 25 and 54 — were employed, a significant drop from the 1950s and 1960s, when that number was often closer to 95%. And 52% of men 16 to 24 were working, compared with well above 60% decades ago.There are plenty of explanations for what might be going on — perhaps it has to do with recessions or disabilities or wages not being high enough to draw th…

If you want to gamble in America these days, you have more ways to put your money on the line than ever. You’ve got the real-life casino, the casino on your phone, sports betting, crypto, meme stocks — even complex financial products like zero-day options can give you a quick hit of risk. For young men in particular, it’s an enticing, if a bit troubling, prospect. But for a variety of companies, from sportsbooks to investing apps, an increased willingness to make some kind of gamble means busine…

Jay Powell would very much like to stay out of politics, especially in an election year. The Federal Reserve chair doesn’t want to be perceived as having a horse in the race come November, especially when one of said horses — Donald Trump — is definitely going to be attacking him from any angle he can.Powell, who was appointed as Fed chair by Trump and then reappointed by Joe Biden, has gone to great lengths to emphasize that the central bank is above the political fray. He has repeatedly emphas…

At the start of the year, I decided that I would become America’s bravest woman. I would frame some art on my own.Getting something framed professionally is super expensive, so I was convinced that this would be a herculean task — requiring precision and craft to justify such a high price tag. Ultimately, the endeavor turned out to be painless. With a handful of frames I bought online and, briefly, the help of a butter knife, I accomplished in an hour what I’d assumed would take me all day. My f…

If you haven’t heard it or felt it yourself, people are angry about the state of tipping. Consumers have noticed that they’re being asked to tip more often and for higher amounts than before. They buy their morning coffee and the barista flips around a screen that nudges them to add on a little more, or they go to pick up lunch and they’re prompted to leave an extra $1. In particularly confounding situations, some people have found themselves being asked to tip their dermatologist or an e-commer…

Before you’d heard of Ozempic, constant TV ads made sure you knew the Ozempic song.