zdnet.com
Most organizations continue to struggle with the complexities and rapidly shifting requirements for delivering an effective, or even average, digital customer experience. The two top-level executives most responsible for this, the CIO and CMO, still have their work cut out to close ranks further and sustainably deliver on what has become the most defining aspect of business today.Once a fairly straightforward affair involving a Web site, social media presence, and a mobile app or two, the realit…
almost 5 years ago