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Einstein Copilot could automatically respond to customers with personalized, relevant answers, as well as enable customer service agents to improve productivity with Generative AI.

Opus Research’s annual report tracking 15 leading solution providers leveraging Conversational AI technologies to deploy voicebots, chatbots, and other conversational assistants.

As Generative AI transforms customer interactions and enterprise operations, human intervention is required to compensate for known shortcomings.

Join Opus Research and SESTEK (Dec 12) as they discuss how customer care organizations should evaluate and understand AI and LLMs to improve CX and business outcomes.

Opus Research awards celebrate outstanding achievements in the real-world application of Conversational AI for intelligent assistants, virtual agents, chatbots, and agent assistance.

Past Opus Research Conversational AI award winners include Johnson & Johnson, USAA, TELUS, FedEx, Hyatt, and others - deadline extended to March 15th!

Past Opus Research Conversational AI award winners include Johnson & Johnson, USAA, TELUS, FedEx, Hyatt, and others - deadline extended to March 15th!

Join experts from Opus Research and Interactions (Tuesday, May 14) to learn how Generative AI optimizes IVA performance and maximizes ROI.

This free whitepaper delves into the dynamic landscape of self-service customer care and Conversational AI, exploring the challenges, opportunities, and advancements that define its evolution.

Opus Research awards celebrate outstanding achievements in the application of NLU, Conversational AI, and Generative AI business use cases.