Christine Chung

Airlines pledged assistance, refunds and reimbursements to passengers whose travel had been disrupted by this summer’s software outage. Instead, passengers told us, they were on their own.

A new federal policy would require airlines to seat families together on flights, without incurring any extra fees.

Working for a federal agency shrouded in mystery, Esther Fausett shared what she could about her career in in-flight law enforcement.

On Thursday, the airline announced it would eliminate a boarding process that allowed passengers to choose their seats. Many Southwest fans were not happy — and expressed worry that more changes might be coming.

The flight disruptions brought on by the global I.T. failure were deemed within the control of the airlines, meaning airlines have to reimburse passengers for meals, transportation and hotels. Did your carrier live up to the requirement?

While service is slowly recovering, flights have been delayed and canceled worldwide. Here’s information on the most affected airlines and airports, passengers’ rights and how to reach airline customer service.

Recent incidents with turbulence during air travel raise questions about this challenging weather phenomenon. Here’s what we know about it and how to stay safe.

The legislation, which funds federal aviation programs for the next five years, cements new passenger protections, adds new routes and lets the T.S.A. continue to expand facial recognition programs. Here’s what you need to know.

Flight attendants do much more than provide customer service. They train for the worst, a part of their job most of us may never see.

In recent months, a handful of exclusive credit card lounges have opened in airports in the United States. More are coming this year.

While no one was injured, most of the mishaps required emergency landings or diversions. One safety expert said the incidents were not the result of “systemic problems.”

At security lanes at Harry Reid International Airport, travelers with PreCheck clearance can test a new self-service screening process with remote T.S.A. agents and video monitors.

Biometric technology is expanding at airports across the United States — and the world — and transforming the way we move through them, from checking a bag to boarding the plane.

Biometric tech, like facial recognition, is becoming more common at airports.

We asked readers to share their favorite airport amenities. The answers: everything from a library to a swimming pool. Here’s a selection of delights, open to all, from airports around the globe.

With inspection guidelines set for the grounded planes, airlines could start flying the 737 Max 9 later this week. Here’s what travelers should know.

Airfares this year may signal a return to normalcy, according to one aviation analyst.

At the start of what promises to be a very busy year, we look ahead at what you’re likely to encounter.

After the Israel-Hamas conflict decimated travel in the Middle East last year, some countries are seeing a rebound in bookings — welcome news to a region heavily reliant on foreign visitors.

Technology that uses a traveler’s unique physical identifiers, such as fingerprints and faces, will be expanded at airports in the United States and abroad.