In a world of technology, data, rapid delivery and single views of stock, Charlotte Hardie fears retailers are in danger of forgetting about the no-brainer of customer service
As the Fashion Retail Academy celebrates its 20th anniverary, Charlotte Hardie considers what the next 20 years could bring, particularly the impact of AI on the industry and its people
This week, grocery analysts Kantar signalled a potential link between the use of weight loss medication and a fall in grocery volumes. Charlotte Hardie believes that the drugs' adoption could have profound implications for retailers
Marks & Spencer boss Stuart Machin revealed this week how much he valued the support and advice of other bosses who had also been targeted by cyber criminals. Such attacks are now all too common now, so let's ensure the issue remains high on retail's agenda, says Retail Week editor-in-chief ...
As the biggest private sector employer in the UK, retailers should be applauded for their stellar efforts in making retail a great place to work and build your career, says Retail Week editor-in-chief Charlotte Hardie.
The constant drip-feeding of exasperation-loaded Gen Z column inches detract businesses from keeping pace, argues Retail Week editor-in-chief Charlotte Hardie
Ensuring continued brand relevance relies on the drive and vision of people willing to take risks. You only need to look at the once much-loved retail brands that haven't survived to be reminded of that, argues Charlotte Hardie
Unexpected extra costs imposed in the recent Budget have left retailers reeling in shock. They will need all their legendary resilience to leap the hurdles placed in their way by the government, warns Charlotte Hardie
The news this week of more upheaval at Asos, with senior leadership departures following a 12-month revenue decline, is a stark reminder of how challenging it is to remain relevant in today’s ever-changing retail world.
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When it comes to harnessing customer spend, retailers' focus is typically on women. What can retailers do to better tap into the male shopping psyche, asks Charlotte Hardie.