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Customer experience is a game of inches rather than yards. How Nike trains every day is more powerful then the money thrown at the Olympics.
10 days ago
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AI is the largest change coming to work we’ve seen in the last fifty years. How you manage the people aspect of this new technology will determine your success.
15 days ago
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Learn the secrets behind Haidilao’s unique customer-centric culture.
2 months ago
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Only 31% of leaders track the ROI of customer experience - if you want to get the attention of your CEO, you need to show how you are saving or making the company money.
6 months ago
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The contact center is the most important place for customer experience investments in 2024. Read our five customer experience predictions in this article
7 months ago
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Relating this to customer experience, Davit Cote suggests that most companies miss the mark because they don’t listen effectively to what their customers want.
9 months ago
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In celebration of the people and practices that serve customers’ needs, 2023 has been a banner year for customer experience.
10 months ago
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Looking to be customer-centric? It pays to have a female leader. Companies with female CEOs aren’t just more profitable—they also tend to lead in customer experience.
over 1 year ago
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Instead of pouring money into traditional advertising, move that money to improve their customer service. The Super Bowl is just one day, but customer experience is a long-term effort: give it the budget it deserves.
over 1 year ago
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Fresh off the Taylor Swift concert ticket debacle that led to canceled sales and mass outrage, Ticketmaster faces an even bigger test: tickets for Queen B herself, Beyoncé.
over 1 year ago
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To be the best, you have to learn from the best. Here are 10 best practices and pieces of advice from customer experience leaders.
over 1 year ago