Anne Drewa

Travel expert Claire Newell says stability clauses are often written in standard medical insurance policies and reading the fine print of any policy is crucial.

Back in June, Jenell Parsons says she received an email from the BC Lions inviting her to be a vendor at the team’s home opener at BC Place.

Jarett Wong says he’s been battling with the German airline over his owed funds for almost two years.

Since Canada does not have a formal ‘lemon law’, Nicole Pajak turned to CAMVAP, which tries to resolve disputes between consumers and manufacturers.

The North Okanagan resident says his troubles with the credit reporting agency started at the end of 2017 when his mother passed away

Tony Brown says he refused to pay the bill and reached out to Telus multiple times, but says he was put on hold for hours without success.

After Consumer Matters reached out, Steve Jones says he received a call from CIBC informing him his credit score would be corrected within three to five business days.

This past September, the B.C. resident says she ran into issues. When she went to sell some of her tickets on the resale platform, Trish Connolly says she never received her funds.

The B.C. senior says that back in January 2025, he reached out to Telus the telecom provider to complain about increases in his monthly bill.

Neil Turner says his EV was driving well until this past winter during a cold snap. He says the battery range began to drop a kilometre a second.

“I want Ford to buyback my vehicle so I can take the money I put down on it and go buy a reliable vehicle from somewhere else,” said Jason Turner.

A B.C. woman who banks with CIBC says she's wondering how her personal banking information was changed without her being notified.

‘I feel duped’: B.C. woman falls victim to elaborate Uber scam

The North Saanich couple opened their doors in early December 2024 and use Shopify to track store inventory and as a point-of-sale platform.

The B.C. resident sold two Eagles Sphere tickets on the resale platform for the Oct. 19, 2024 concert in Las Vegas for CDN$4,922.26

The tribunal said to Consumer Matters for Air Passenger Protection Regulation related disputes not yet assigned to a tribunal member for adjudication those disputes are on hold.

Jeremy Brady says he’s thankful he reached out to Global News: “Until I talked to Consumer Matters until you guys reached out, absolutely nothing was happening."

“It makes me feel like I got scammed. Like they cheated me. If it's not free parking say it's not free parking,” Dan McGillivray told Consumer Matters.

Jason and Susan Lyne say money was being withdrawn monthly from a joint RBC account they share with their daughter without their authorization.

Back in April, Zorina Mellis, who is from British Columbia, says she rented an apartment in Santa Monica through the Airbnb platform for six weeks.