The tribunal said to Consumer Matters for Air Passenger Protection Regulation related disputes not yet assigned to a tribunal member for adjudication those disputes are on hold.
Jeremy Brady says he’s thankful he reached out to Global News: “Until I talked to Consumer Matters until you guys reached out, absolutely nothing was happening."
“It makes me feel like I got scammed. Like they cheated me. If it's not free parking say it's not free parking,” Dan McGillivray told Consumer Matters.
The Vancouver resident and father of three says he’s been collecting reward points with the loyalty program since 2018 but now he can no longer redeem any points.
“There’s no recourse for me. There’s nowhere for me to go to fix this problem. So for three months, I’ve been living with knowing that people are being harmed on my behalf.”