Amy Gallo

Active listening requires mastering many skills, including reading body language and tone of voice, maintaining your attention, and being aware of and controlling your emotional response. In this article, the author explains what active listening is and how to improve this essential communication skill.

Covering for your boss when they’re out on leave can present a unique opportunity — it gives you the chance to showcase your skills and readiness for a promotion — but it can also be detrimental if you don’t handle the situation carefully. In this advice column, workplace expert Amy Gallo answers a question from a reader who’s looking for guidance on how to demonstrate her own abilities while her boss is out on maternity leave without overstepping. Amy outlines steps to try as well as pitfalls t…

Handling scope creep is one of the most challenging – and important — aspects of a project manager’s role. This often means saying “no” when stakeholders request additional features or changes. In this article, the author outlines practical strategies for how to push back on more work in a way that maintains your relationship with the requester, whether that’s the project sponsor, a customer, or another stakeholder.

Raining on people’s parade is rarely welcome. How can you moderate your pessimism so that you can be effective — and have healthy relationships with your colleagues? In this article, the author outlines practical, research-backed strategies to try. You may not be able to change your outlook — particularly if you’re someone who has a prevention focus — but remind yourself that you do have agency. And you can make choices to change your behavior so that your negativity isn’t infecting anyone else.

When you and a colleague are from different generations, it’s easy to assume that any disagreements between you are due to the age gap. But how can you be sure that you’re having a generational conflict? And if you are, how should you address it? The first step is to steer clear of stereotypes. There is little evidence to support the assumptions we often make about people younger or older than us. Ask yourself what else might be going on between you and your coworker, recognizing that common — a…

From updating your resume to acing the interview, we’ve got you covered.

It’s too often misused and misunderstood.

Why you should express gratitude — and how to do it right.

First, see if you’re the problem.

Looking for a job is never an easy process, but it feels particularly daunting right now — not just because of the state of the economy but also because the way we work and interact has changed so drastically with social distancing. If you’re on the job market, there are several things you can do to…