Natalie Berg

Subscriptions have become the holy grail for retailers as the sector moves away from competing purely on product and increasingly on service. Recurring revenue and driving loyalty with your most important shoppers - what’s not to like?

Picture this - a radical new grocery concept designed to revolutionize how Americans shop. The store is much smaller than your typical supermarket, around 10,000 square feet and stocking an edited range of just several thousand products. The store doesn’t feature banks of traditional checkouts.

There are reasons for cautious optimism, but first retailers need to buckle up and brace for more turbulence.

Swift’s influence may be unprecedented, but before she came on to the scene, there was a company that had millions of unwaveringly dedicated superfans – GameStop.

Artificial intelligence (AI) is going to radically transform the retail sector and could result in the creation of new shopping channels, according to Doug Herrington, CEO of Worldwide Amazon Stores.

In luxury, you always want to have an element of surprise, but it has to be rooted in the core equities of the brand.

M&S Chairman Archie Norman: “There’s been more wealth destroyed in people trying to develop food online businesses than any other industry I can think of.”

Last week, I attended Amazon’s first-ever Prime Analyst Day in Seattle. It was a valuable opportunity to hear firsthand how Amazon is disrupting itself before others can.