Micah Solomon

You don’t always get the chance to provide wow customer service, so you need customer service training and for your employees to be fully empowered to make the magic happen, says customer service consultant Micah Solomon with this brief customer service training example.

Advice for aspiring writers on getting published and making a living writing, from acclaimed children’s book and YA author Scott McCormick

Rain or Shine Golf has become dominant in the field of at-home golf online retail and manufacturing, growing 150% year over year since its founding in 2016. The story of how two young golfing buddies, Zach Vandervelt and Shawn Foley, pulled this off from their Charlotte, NC location.

How and why to reframe your attitude when providing customer service or hospitality, from author and customer service consultant Micah Solomon, and Forbes senior contributor.

Zendesk, a San Francisco-based customer support software company, has grown to become a major force in customer support software, exceeding $1 Billion in revenue in 2020. New Zendesk COO Jeff Titterton spoke with customer service consultant and customer experience SME Micah Solomon.

Wayne Peacock became CEO of USAA, the insurance and financial services giant, in February 2020, and immediately faced a pandemic. Author Micah Solomon, as a customer experience consultant and specialist, spoke with Peacock about Covid-driven customer experience and employee experience innovations.

A unique retail customer experience, featuring try-on shirts, associates with iPads, and a pour of Scotch are helping UNTUCKit, the casual clothing brand for men, bounce back from Covid, writes author Micah Solomon, a customer experience expert.

How to build internal customer service initiative, including advice on training (eLearning and live training) and more.

To turn your company into a hotbed of innovation, regardless of how staid an industry you may or may not be playing in, here are six steps to take right now, from Forbes senior contributor Micah Solomon, a customer experience and innovation consultant.

If you’re fretting over the nationwide employee shortage, consider Second Chance employees, who have an overall great work ethic, devotion to their jobs, and low potential for turnover: the success secrets of Nehemiah Manufacturing in Cincinnati and CEO Dan Meyer, shared with author Micah Solomon