Micah Levine

Video has become a key part of business workflows. Learn the four key capabilities in enterprise video platforms that manage video content sprawl.

Video has become a key part of business workflows. Learn the four key capabilities in enterprise video platforms that manage video content sprawl.

Navigating platform offerings, guest access and project cleanup are all external collaboration pain points. This FAQ explains how to manage the steps of collaboration initiatives with external partners.

Demand for API capabilities is driving the CPaaS market. Learn why organizations want APIs in addition to UCaaS platforms and why vendor overlap won’t lead to market convergence.

Live enterprise video streaming and user-generated content are grabbing the attention of the video market. Learn which use cases organizations are focusing on and what capabilities help vendors stand out.

Live enterprise video streaming and user-generated content are grabbing the attention of the video market. Learn which use cases organizations are focusing on and what capabilities help vendors stand out.

In 2019, industry experts addressed questions about unified communications strategy, including approaches to UC security and meeting E911 compliance. Take a look back at our top answers to your burning UC questions.

Cisco and Microsoft finally partnered on interoperability. Slack tightened up its SLA terms for service outages. Relive these top news stories of 2019 and the UC trends that drove them.

A UC and contact center integration enhances agent communications with the rest of the business. Learn how an integrated platform offers richer communication capabilities and how vendors are responding to the market convergence.

The use of too many communication tools can create communication overload for employees. To help, IT may be able to take preventative measures.

In this roundup of UC blogs, analysts discussed how UCaaS providers need to differentiate themselves from the competition, whether Google should acquire Slack and the latest Poly Studio X Series devices.

For organizations that use video, it’s essential to understand which video conferencing components benefit the business. Learn the pieces that make up a video conferencing system and the available video delivery models.

The latest iOS update makes Apple Business Chat available directly from any window on an Apple device. Find out the business benefits of providing contact center chat options for customers.

The latest iOS update makes Apple Business Chat available directly from any window on an Apple device. Find out the business benefits of providing contact center chat options for customers.

Organizations looking to keep remote workers connected should factor UC mobility into digital transformation strategies. Finding the right mobile apps and features can improve work from any location.

Migrating from Slack to Microsoft Teams may not be as simple as mandating employees to switch. Training and information migration need to be considered to support a smooth transition.

The meeting room experience is all about collaborative work. Learn how new video and productivity tools are influencing meeting room trends.

Improving UC quality means knowing what causes problems and which QoS tools are available. This mini-glossary will help you navigate the terms related to QoS.

Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks.

Nestle needed an enterprise collaboration platform to connect its employees across the globe and offer customers a better experience. The company's CIO, Filippo Catalano, explains how Workplace by Facebook fit into Nestle's collaboration roadmap.