Dan Shine

Overheard: Service still behind the technology curve

Overheard: Having good, experienced staff key to good customer service

Overheard: Clear career path for entry-level technicians a must

Service tip: Managers need coaching to be better coaches

Audi Tysons Corner claims the top spot in this year’s Automotive News Best Dealerships To Work For.  General Manager Sam Alimi says happy employees are productive employees and that’s what leads to his dealership’s success.

The owners of Chariot Automotive Group were honored for their support of the automotive training programs at Ivy Tech Community College.

Sidney Wolk, who founded Cross Country Motor Club in 1972 and turned it into one of the country's largest networks of independent service providers, died at age 89.

Service departments should go out of their way to do something different for a customer who didn't receive top-notch care, said Mindi Williams, service manager at CMA's Colonial Subaru in Chesterfield, Va., on "CMA's Moving Lives Forward Podcast."

Northern Tool + Equipment and Monster Jam are partnering to provide Bryan High School with an engine, tools and mentors to build its own monster truck.

Carter Myers CEO Liza Borches discussed her start in service and parts and why it remains her passion on the ‘Trailblaze Your Path' podcast.