April Berthene

Ikea aims to have its employees better understand, leverage and innovate with artificial intelligence (AI).

An Airship study finds that Black Friday is the top day for consumers to download retailer’s shopping app.

Rent the Runway looks to the future in its Q4 earnings, reporting its investments in customer service in 2023 will pay off in 2024.

Williams is selling her Wyn Beauty brand online at WynBeauty.com, as well as at Ulta.com and at 685 Ulta stores.

The struggling retail chain says it won’t replace Nir Patel, leaving the chief operating officer role unfilled. The struggling retail chain says it won’t replace Nir Patel, leaving the chief operating officer role unfilled.

Top retailers share how they provide top customer experiences with on-site video, overhauled loyalty programs or robust editorial content.

When it comes to the online customer shopping experience, the Top 100 online retailers offer more customer service options than the Top 1000.

Online retailers with an on-site blog often boast higher traffic and sales from organic search. Plus, retail blogs can increase conversion.

Many brands have live generative AI programs up today including Stitch Fix, eBay, Newegg, Babylist, UrbanStems and J’evar.

The generative AI tool writes product descriptions for eBay’s app marketplace sellers based on their listing’s metadata.

Ghirardelli uses generative AI to edit images on its product detail pages but is waiting for GenAI to mature for more applications.

Generative AI tool creates a summary of all of the reviews at the top of the customer reviews section on the product detail page.

Stanley Black & Decker wants a generative AI product page tool for product descriptions to speed up product detail product optimization.

To plan for the 2023 holiday season, retailers are investing in artificial intelligence, customer service and shipping communication.

Toothpaste brand Colgate tests a generative AI chatbot to more efficiently gather analysis to create better converting product detail pages.

Generative AI chatbot to handle light-touch customer service questions, which will work in tandem with its live chat customer service team.

88% of global retailers plan to make their return policies stricter this year, according to a Salesforce survey of 1,125 retailers.

Artificial intelligence chatbots can negotiate prices. The benefit of having an AI chatbot is that it can react to scenarios in real-time.

Impressive with the sophistication of generative AI chatbots, ski and sporting goods brand evo plans to launch a customer service chatbot.

Newegg livestreams 30 hours of content on weekdays, which includes livestreams across its six handles and in China.