Anna Tims

He risks missing medical-related calls after EE warned he may have accept a new number to get his service back

A pipe in a communal waste stack burst into my leasehold flat, but it took a month for the council to address it, forcing us to move out

The family, which included four small children, were initially told by Vrbo that the property’s issues were ‘minor’

The money has been withheld for two months and I’m struggling financially

A romantic day was booked and the deposit paid. Then it was all gone in an instant

Santander’s specialist squad aims to save customers from the grips of fraudsters offering romance and more

I am an international student and was thrilled to be invited – but my visa application was refused

Over the past year, in addition to their consumer complaints, readers have asked us to highlight those businesses that went above and beyond to help

‘Sim-swap’ fraud has affected three readers – and dealing with their mobile phone company hasn’t been easy

Reflecting on a year of unfair decisions and shoddy treatment, we put the worst-offending firms on the podium