The Swindon office is a hive of activity as members of Nationwide's 16-strong chargeback unit work together - or alone if the case is straightforward - to resolve customer claims.
Welcome to the brave new world of banking, where, at the flick of a wrist it will be possible to apply for a mortgage agreement in principle in ten minutes.
When Mike Wagner began babysitting his grandchildren shortly after the first was born nine years ago, he never dreamed it would also boost his state pension income by nearly £20,000.
More than one in four motorists say they would rather drive a car in poor condition than risk a high or inflated bill, according to car service expert Fixter.
Last week, we revealed a surge in the number of people who claim they have been forced to pay a £5 penalty to receive post sent using stamps that Royal Mail say are ‘counterfeit’.
HSBC has reduced the rates on its two, three and five-year deals with a deposit of less than 10%, while also hiking rates for those with larger deposits.
Savers and investors face another tax raid this year, making it even more important that they make the most of their Isa allowance. This is what you need to know.
Travellers who are forced to cancel a flight are facing a refund lottery as some airlines repay in full while others won’t hand back a penny. It is left to the airline to decide its own cancellation policy.