{"id":40696,"date":"2024-10-23T09:27:43","date_gmt":"2024-10-23T09:27:43","guid":{"rendered":"https:\/\/prowly.com\/magazine\/?p=40696"},"modified":"2025-03-17T15:22:00","modified_gmt":"2025-03-17T15:22:00","slug":"playbook-email-personalization","status":"publish","type":"post","link":"https:\/\/prowly.com\/magazine\/playbook-email-personalization\/","title":{"rendered":"PR Playbook: How to Personalize Emails Successfully at 2x Speed"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>This is a step-by-step guide with expert tips from Dawn Jones, Founder of Pressed Fresh Collective, on how to streamline and improve your email personalization process.<\/p>\n\n\n\n<div class=\"wp-block-group purplebox has-global-padding\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"what-youll-learn\">What you'll learn<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Efficiently prepare for personalized outreach to spark journalists\u2019 interest<\/li>\n\n\n\n<li>Spend 50% less time on email personalization<\/li>\n\n\n\n<li>Use email analytics to your campaign\u2019s advantage<\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/prowly.com\/\" style=\"border-radius:0px\">TRY EMAIL PERSONALIZATION FOR FREE<\/a><\/div>\n<\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"background\">Background<\/h2>\n\n\n\n<p>The world of traditional media is shrinking but PR needs are growing. Journalists\u2019 inboxes are flooded with press releases and story ideas. There\u2019s no room for weak pitches.<\/p>\n\n\n\n<p><strong>What can catch a journalist\u2019s eye?<\/strong> Proving that you\u2019ve done your research. You know their audience and you know their beats. <strong>What\u2019s NOT going to boost your reply rates?<\/strong> Generic, mass-sent emails.<\/p>\n\n\n\n<p>But there isn\u2019t always time to research and personalize well. Here\u2019s how Dawn Jones dealt with this issue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"problem\">Problem<\/h2>\n\n\n\n<p>Dawn Jones is the Founder of Pressed Fresh Collective, a PR and brand-building agency working to help independent artists succeed.&nbsp;<\/p>\n\n\n\n<p>Before using Prowly\u2019s personalization, their strategy was to remove the most valuable contacts from the mass send-out and email them separately.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-default is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.773), 1.3rem);\"><em>\u201c[Using the private inbox for personalization] added time to the workflow because there were certain editors or writers that we wanted to talk to specifically, but they couldn\u2019t be part of the mass outreach,\u201d<\/em> says Dawn.<\/p>\n<\/blockquote>\n\n\n\n<p><strong>Figuring out the campaign while jumping between <a href=\"https:\/\/prowly.com\/magazine\/pr-tools-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">all the tools<\/a> and tabs consumed time and effort that could have been spent on research.<\/strong><\/p>\n\n\n\n<p>As a result, there wasn\u2019t enough time to be accurate and deliberate. Major coverage opportunities could be passing Dawn by. She wanted to find a way to build relationships better.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"solution\">Solution<\/h2>\n\n\n\n<p><strong>The answer:<\/strong> email personalization using an all-in-one PR platform. Dawn adopted an <a href=\"https:\/\/prowly.com\/pitch\/\">effective pitching<\/a> workflow covered entirely by Prowly software:<\/p>\n\n\n\n<ol class=\"wp-block-list purplebox\">\n<li>Find, research, and create notes on <strong>the most relevant journalists<\/strong> for my topic<\/li>\n\n\n\n<li>Create the default, cold email pitch and personalize <strong>only a few key sentences<\/strong><\/li>\n\n\n\n<li>Analyze campaign data, find <strong>the most engaged recipients<\/strong>, and follow up<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-right is-layout-flow wp-block-quote-is-layout-flow\" style=\"font-size:clamp(14.082px, 0.88rem + ((1vw - 3.2px) * 0.786), 21px);\">\n<p class=\"has-text-align-center\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.773), 1.3rem);\"><em>\u201cYou could say Prowly cuts the personalization time in half,\u201d<\/em> says Dawn.<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-right\"><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1. Research and preparation<\/h3>\n\n\n\n<p>Dawn\u2019s first step to any good outreach campaign is <strong>browsing all the systematically gathered info about potential recipients<\/strong>. In Prowly\u2019s <a href=\"https:\/\/prowly.com\/media-database\/\">Media Database<\/a>, she can find:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Journalist\u2019s recent articles and online activity<\/li>\n\n\n\n<li>Exact topics covered<\/li>\n\n\n\n<li>Outlet\u2019s demographic and audience data<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>PRO TIP:<\/strong> These insights help you weed out irrelevant contacts, find fitting story angles, and spot important keywords and themes to use in your personalized emails.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1698\" src=\"https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-1-playbook.png\" alt=\"\" class=\"wp-image-40898\" srcset=\"https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-1-playbook.png 2100w, https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-1-playbook-300x243.png 300w, https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-1-playbook-1024x828.png 1024w, https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-1-playbook-768x621.png 768w, https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-1-playbook-1536x1242.png 1536w, https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-1-playbook-2048x1656.png 2048w\" sizes=\"auto, (max-width: 2100px) 100vw, 2100px\" \/><\/figure>\n\n\n\n<p>Dawn adds <strong>notes and tags to each contact card<\/strong> so she always has the information she needs at hand. Since she works with musicians, her tagging system is based on musical genres.<\/p>\n\n\n\n<p>Her other trick is using <a href=\"https:\/\/prowly.com\/pr-crm\/\">Prowly\u2019s CRM<\/a> to check whether she has already connected with the chosen journalists in the past. This might be worth mentioning in a personalized message.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>PRO TIP:<\/strong> You can set a reminder for each note you make so that nothing slips your mind.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><\/p>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/playbook1.mp4\"><\/video><\/figure>\n\n\n\n<p>Using the gathered info, she can <strong>sort and filter her existing contact base to create precise media lists<\/strong>, one per story angle, sector, or genre.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.773), 1.3rem);\"><em>\u201cWhen we're looking for publications or writers to add to a list for a client,\u201d<\/em> says Dawn, <em>\u201cit's really easy because we can just go in and click the genre tag and then scroll through those specific writers, figure out who would be the best fit.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<p class=\"has-text-align-center\"><\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1698\" data-id=\"40858\" src=\"https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-2-playbook.png\" alt=\"\" class=\"wp-image-40858\" srcset=\"https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-2-playbook.png 2100w, https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-2-playbook-300x243.png 300w, https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-2-playbook-1024x828.png 1024w, https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-2-playbook-768x621.png 768w, https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-2-playbook-1536x1242.png 1536w, https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-2-playbook-2048x1656.png 2048w\" sizes=\"auto, (max-width: 2100px) 100vw, 2100px\" \/><\/figure>\n<\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2. Best practices for writing<\/h3>\n\n\n\n<p>Dawn begins by writing <strong>a default draft that\u2019s structured as a <a href=\"https:\/\/prowly.com\/magazine\/tips-for-writing-pr-emails\/\">cold email<\/a><\/strong>, relevant to all journalists in the contact list.&nbsp;<\/p>\n\n\n\n<p>Her team always makes sure their emails maintain a distinct personality. But, when writer's block hits, they can overcome it using AI\u2013either for email content, subject lines, or preview text.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>PRO TIP: <\/strong>Prowly\u2019s PR-trained AI helps create drafts based on <a href=\"https:\/\/prowly.com\/press-release-software\/\">press release content<\/a> or with a specific purpose, like expert comment suggestions or interview opportunities.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><\/p>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/playbook2.mp4\"><\/video><\/figure>\n\n\n\n<p>Polishing the draft can take time, but <a href=\"https:\/\/prowly.com\/ai-pr-software\/\">Prowly\u2019s AI<\/a> can help you change some parts quickly\u2013make sentences shorter or longer and switch the tone.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/playbook3.mp4\"><\/video><\/figure>\n\n\n\n<p>When the default email is finished, Dawn can <strong>choose her recipients list and start personalizing single emails<\/strong>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.773), 1.3rem);\"><em>\u201cSometimes we personalize the majority, sometimes just a few emails,\u201d <\/em>she says.<em> \u201cIt really depends on the list and who we're pitching.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>To refresh their memory, in the \u201cPersonalize\u201d step, Dawn and her team can <strong>review notes, contact details, history, and recent articles<\/strong> of each chosen journalist.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/playbook4.mp4\"><\/video><\/figure>\n\n\n\n<p>This makes it easy to personalize her Tier 1 emails fast. The personalization step used to be the most time-consuming; thanks to using an all-in-one platform, not anymore.<\/p>\n\n\n\n<p>In Dawn\u2019s opinion, pitching is a bit like small talk\u2013you\u2019re supposed to weave in timely and relevant topics that spark a conversation.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.773), 1.3rem);\"><em>\u201cReferring to any kind of previous content or just things that are happening in the world and in society is always super helpful. It's all about bringing humanity into it in whatever way you can.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>In some messages, she <strong>mentions the journalist\u2019s recent social media activities; in others, she references the journalist\u2019s article and adds a link<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/playbook5.mp4\"><\/video><\/figure>\n\n\n\n<p>It can be also helpful to infuse each personalization with <strong>insights about the outlet\u2019s<\/strong> <strong>audience<\/strong>, showing that this particular story would be a real treat for them.&nbsp;<\/p>\n\n\n\n<p>After all, journalists\u2019 main focus is always on their readers.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.773), 1.3rem);\"><em>\u201cUsing Prowly\u2019s personalization not only sped up our workflow but helped us be a lot more intentional with our outreach.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/prowly.com\/\" style=\"border-radius:0px\">TRY EMAIL PERSONALIZATION FOR FREE<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3. Drawing conclusions<\/h3>\n\n\n\n<p>After each sendout, Dawn and her team <strong>check the campaign stats<\/strong>. They pay special attention to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delivery rates, to make sure spam and other risk factors weren\u2019t triggered<\/li>\n\n\n\n<li><a href=\"https:\/\/prowly.com\/magazine\/increase-email-open-rates\/\">Open rates<\/a>, CTR, and viewing time, to see if the pitch has sparked an interest<\/li>\n\n\n\n<li>Most and least engaged recipients, to know who to re-engage<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>PRO TIP:<\/strong> Journalists hate emails with a read receipt or marked as urgent. An automated tool collecting your email analytics will save you the trouble of asking for confirmations.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1208\" src=\"https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-3-playbook.png\" alt=\"\" class=\"wp-image-40899\" srcset=\"https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-3-playbook.png 2100w, https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-3-playbook-300x173.png 300w, https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-3-playbook-1024x589.png 1024w, https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-3-playbook-768x442.png 768w, https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-3-playbook-1536x884.png 1536w, https:\/\/prowly.com\/magazine\/wp-content\/uploads\/2024\/10\/image-3-playbook-2048x1178.png 2048w\" sizes=\"auto, (max-width: 2100px) 100vw, 2100px\" \/><\/figure>\n\n\n\n<p>Dawn has found analytics extremely helpful in <strong><a href=\"https:\/\/prowly.com\/magazine\/improve-your-pitching-strategy\/\">adjusting her strategy<\/a><\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>She noticed some contacts never show interest\u2013so she should <strong>start searching for alternates<\/strong>.<\/li>\n\n\n\n<li>Her press release got a lot of clicks, which means the pitch is on the right track.<\/li>\n\n\n\n<li>Longer emails result in lower response rates, so her agency\u2019s pitches should only be <strong>5 to 10 sentences<\/strong> long.<\/li>\n\n\n\n<li>One journalist clicked 240 times, which means they might be very interested and may need a <strong>follow-up with additional information<\/strong>.<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.773), 1.3rem);\"><em>\u201cThe data is giving us a bird's eye view of everything going on in our emails to understand what's landing and what's not.\u201d&nbsp;<\/em><\/p>\n<\/blockquote>\n\n\n\n<div class=\"wp-block-group purplebox has-global-padding\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"result\">Result<\/h2>\n\n\n\n<p>Since adopting a personalization workflow within a single tool, Pressed Fresh Collective\u2019s success rate has increased. They now create all their send-outs with Prowly.<br><br><strong>Dawn\u2019s team save up to 50% of the time on personal outreach. They\u2019ve become more intentional and accurate in their work. <em>\u201cIt's all about relationships and being that personal contact that journalists can trust,\"<\/em> says Dawn.&nbsp;<\/strong><br><br>Most of the team\u2019s time can now be spent cultivating connections with key media contacts that bloom into strong long-term relationships.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/prowly.com\/\" style=\"border-radius:0px\">TRY EMAIL PERSONALIZATION FOR FREE<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-03627597 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/prowly.com\/magazine\/playbook-media-targeting\/\" style=\"border-radius:0px\">NEXT PLAYBOOK<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>This is a step-by-step guide with expert tips from Dawn Jones, Founder of Pressed Fresh Collective, on how to streamline and improve your email personalization process.<\/p>\n","protected":false},"author":478,"featured_media":40983,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[366,359,367],"tags":[30,369,370,372,20,368,371,44],"class_list":["post-40696","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-playbooks","category-pr-tools-and-software","category-product-guides","tag-case-study","tag-email-analytics","tag-email-personalization","tag-playbook","tag-pr","tag-pr-emails","tag-pr-pitching","tag-public-relations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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